Vietnam
Vietnam Vietnam
Consumers encountered most fraud incidents in retail and telco during the past 12 months
  • 55%
    TELCO
  • 54.5%
    RETAIL
  • 32.8%
    TELCO
  • 35.2%
    RETAIL
  • 55% and 54.5% have experienced fraud at least once in retail and telco, respectively, compared to 32.8% and 35.2% on average
  • Impact: Overall anti-fraud capabilities need improvement
Thailand
Thailand Thailand
Most Thai consumers believe speed and resolution are severely lacking (response/ detection speed toward fraud incidents)
AP Average
  • 60.5% think it is most important, compared to 47.7% on average
  • Impact: Response time as one of key factors to fraud management to retain customers and gain their trust
India
India India as standalone
Consumers have the largest number of shopping app accounts in the region
India
  • Average of three accounts per person
  • Impact: Highest exposure to online fraud
China
China China
Consumers are the most tolerant toward submitting and sharing of personal data
AP Average
  • 46.6% compared to the AP average of 27.5% are accepting of sharing personal data of existing accounts with other business entities
  • Impact: higher exposure of data privacy and risk of fraud
New Zealand
New Zealand New Zealand
Consumers make most of their payments by internet banking
  • 74%
    BFSI
  • 70.5%
    TELCO
  • 54.5%
    RETAIL
  • 46.5%
    BFSI
  • 39.6%
    TELCO
  • 40.7%
    RETAIL
  • A higher percentage make payments via internet banking to banks and insurance companies, telcos, and retailers, respectively, compared to the regional average
  • Impact: Anti-fraud capabilities critical to the increased digital transaction frequency and customers’ trust in banks
Australia
Australia Australia
Consumers are most satisfied with the post-fraud service of banks and insurances companies
  • More than 70% satisfaction rate compared to 59.7% on average
  • Impact: Increased trust in BFSIs
Indonesia
Indonesia Indonesia
Consumers that encountered most fraud incidents in the past 12 months
49%
34.7%

AP Average

  • 49.8% have experienced fraud at least once compared to 34.7% on average
  • Impact: Overall anti-fraud capabilities need improvement
Singapore
Singapore Singapore
Consumers have the highest trust towards government
AP Average
  • 75.5% choose government agencies, compared with 51.7% on average
  • Impact: Trust of personal data protection is centered around government agencies
Hong Kong
Hong Kong Hong Kong
The least percentage of consumers with high satisfaction level toward banks and insurance companies’ fraud management
AP Average
  • Only 9.7% are most satisfied compared to 21.1% on average
  • Impact: effective response towards fraud incidents to be improved
alert
Japan Japan as standalone
Consumers most cautious on digital accounts and transactions
50.7% Actively maintain digital accounts’ validity
27% AP Average
45.5% Do not do online bank transfers
13.5% AP Average
  • More than 70% did not encounter fraud incidents in past 12 months, compared to 50% on average
  • Impact: Relatively low risk of fraud

Experian outlines its ESG commitments publishing new global reports focused on financial inclusion, diversity and performance with purpose

Experian outlines its ESG commitments publishing new global reports focused on financial inclusion, diversity and performance with purpose

London, June 10, 2022: Experian, the global information services company, has today published two global reports reflecting its commitment to creating a better tomorrow for people and organisations around the world.

 

With a third of the global adult population lacking access to basic financial services, it’s vital that firms such as Experian recognise their responsibility to help. Add to this the threat of inflation and increased economic pressures for households across the globe, Experian’s mission to help people improve their financial health is more important now than ever.

 

In the Improving Financial Health Report, Experian demonstrates how it can improve the financial health of millions of people around the world, through a combination of its core products, social innovation and community investments. 

 

Over 134 million consumers use Experian’s free consumer platform, giving them access to online services such as CreditExpert in the UK, Credit Tracker in the USA and Serasa Free Score in Brazil which can allow them to manage and improve their credit score. This is in addition to Experian Go – a consumer service launched this year which promotes financial inclusion and has helped over ‘credit invisible’ consumers to build their credit profiles.

 

Since establishing its United for Financial Health programme two years ago, Experian and its NGO partners have connected with 87 million people. They are well on track to reach the target of 100 million by 2024.

 

Experian’s investments into social innovation products, supporting employee-led ideas designed to positively impact society, have now reached 82 million people since 2013, and Experian employees volunteered almost 25,000 hours of their time in their local communities in the last 12 months.

 

Also published today is Experian’s second-ever global Diversity Equity and Inclusion Report, a deep-dive into its approach to Diversity, Equity and Inclusion.

 

More information about Experian’s Environmental, Social and Governance goals can be found in its Annual Report.

 

 

Read full article

Experian

By Experian 06/10/2022

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