With consumers’ growing financial woes amidst the Covid-19 pandemic, it’s apparent that poor credit decisions are negatively impacting customers’ financial situations.
Our study with Forrester, which surveyed 164 banking, fintech, and non-banking lending decision makers managing credit risk in Australia, Indonesia and India, showed that banks and lenders in the Asia Pacific (APAC) are increasingly aware of the critical need to better protect their customers from falling into financial hardship.